We'd Love to Hear From You

Have a question, feedback, or need help? Our team typically responds within a few hours during business days.

⏱ Response Times
📧 General Inquiries → 24 hours
🎧 Technical Support → 4-8 hours
💳 Billing Issues → 2 hours
🚨 Critical Bugs → 1 hour

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Quick Answers

Common questions before reaching out

🔑 How do I connect my Facebook page?

In the Accounts section, click "Connect Page" and paste your Facebook User Access Token. We fetch all your pages automatically.

🤖 Why isn't AI working?

AI features require a Pro or Business plan. Make sure your OpenAI API key is configured in Settings → API Keys.

📅 My post wasn't published

Check that your Facebook access token is valid (not expired) and the cron scheduler is running every minute on your server.

💳 How do I cancel billing?

Go to Plans & Billing page and click "Cancel Subscription". Your access continues until the end of the billing period.

📊 Why are analytics not showing?

Analytics sync when the cron job runs. Ensure your Facebook page token has pages_read_engagement permission.

🔒 Is my data secure?

Yes. We encrypt all access tokens at rest, use HTTPS for all communication, and never share your data with third parties.